FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
For now we only ship to USA, we will expand very soon!!
How long does shipping take?
Domestic Orders (United States)
Flat Rate Shipping: 3-10 business days, untracked
USPS First Class Package: 5-10 business days, includes tracking
USPS Priority Mail: 3-5 business days, includes tracking and insured up to $100
How do I track my order?
If you selected USPS first class service you will be provided with a track number.
Returns
How do I return an item?
Due to the nature of our products, cancellation, returns and exchanges are not accepted.
General
My order is lost or damage
We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it. Customers can purchase insurance via Route during checkout if you are worried about your package getting lost or damaged (we highly recommend this option during the holiday season).
My order was marked "delivered" but I haven't received
USPS will occasionally mark a package as delivered 1-2 days before the package arrives. Please wait 1-2 days before reaching out to us. If the package still hasn't arrived, please check with your neighbors or leasing office (if you live in an apartment complex) to see if the package was picked up by them. We are NOT responsible for missing packages.
You can also check with your local post office or USPS, to see if the package has been retained and whether it can be recovered and re-delivered/picked up. USPS can be contacted at 1-877-275-8777 or using the below link
USPS Missing Mail Search Request: https://www.usps.com/help/missing-mail.htm
What is your processing time
Our general processing time is 5-15 business days but can increase during sales or high volume order periods. Please refer to the announcement header at the top of our website for the most current processing times. Note that processing time DOES NOT include delivery time.
Can I combine or modify my order
We are unable to combine orders as it is difficult for us to locate an order during our processing stages.
Any changes made after an order has been placed cannot be guarantee. Please use the contact form or email us for any modification requests on: shipping address, shipping name, email, phone number, or etc. We are NOT responsible for any undeliverable packages due to wrong address.